SOLVED

Common Issues

Do you have questions about how All Net Connections can help your business? Check out some of the questions and issues that we solve on a daily basis.

Services Questions

What is IT and what do I need for my business?

IT, or Information Technology, is a subject concerned with all aspects of managing and processing information in a business setting. This includes hardware, software, operating systems, databases, storage and servers.

We would be happy to perform a FREE Pro IT Review for your business and provide recommendations.

What is Network Administration?

Network Administation is the act of keeping your computer network operational and up-to-date. Any business that has multiple computers and software programs, needs to coordinate and connect them to eliminate downtime.

What is a server and do I need one for my business?

A server is a powerful computer designed to run 24/7 up to 10 years or more. Small networks have changed over the years and many functions of the server have moved to the Cloud but your business may run on specialized software that must run on a local server. Cloud services require a very reliable Internet connection and this is another thing to consider. We can help you evaluate the choices.

How can I keep my business network safe?

Good planning, a firewall, end point protection, user training and most of all automatic, off line, regular backups are keys to a safe network. Today we have to think beyond the network.

How can I detect an unsafe email?

Constantly remind employees not to trust email, especially unsolicited, no matter what the source. Examine the source but be aware that this can be spoofed. You can hover over links and carefully examine the link, look for the root domain after the last dot in the url (typically .com) and watch for names that are similar but not exactly like trusted domains. When in doubt delete it.

What is the "Cloud" and is it safe?

One definition of the Cloud is everything connected to the Internet. Taken as a whole it is not safe, there are a lot of bad actors out there. Then again, many internal networks are not safe and in some cases Cloud services like Office 365, Azure, and many others are safer than your own network. These Cloud services run on massive server farms that are duplicated (in some cases) to other geographical locations. Some services use Artificial Intelligence to detect threats which would be too expensive to run locally. One advantage of the Cloud is having access to your data from anywhere with any device.

How do I set up email for my business?

Most people are familiar with public mail servers like Gmail and Outlook.com and create user names that indicate their business but these are more appropriate for personal email. A more professional solution is to obtain your own domain name and create email users in your domain. You can do this yourself at sites like GoDaddy or Office 365 or you can contact us if you need help.

What's the best way to back up my computer and data?

Easy as 3-2-1! Keep three copies of your data, 2 copies on site (your working data and a copy) and 1 copy off site in a safe and secure location. With falling prices of cloud storage and faster Internet speeds few people use tapes or other traditional storage for backups. If you have less than a gigabyte of data then cloud-only backup is sufficient but if you need to be able to restore large amounts of data quickly then local storage is a must. Backup programs should be fast, efficient and easy to use. Keep multiple versions of your data to guard against ransom attacks. You should do a test restore and review what you are backing up periodically. Keep data in one location to make this task easy.

What is Office 365?

Office 365 is Microsoft’s subscription to Word, Excel, Outlook, PowerPoint and other software businesses use in their daily routine.  It is a great bargain when you consider that it comes with 1 Terabyte of cloud storage and each user can install the applications on several devices. For more information click here.

Do I need to worry about Ransomware?

Well, the simple answer is yes. Now that the bad actors have found a way to make money off their malware we all have to worry. But to ease worry be proactive and follow the well documented defenses and most of all back up your data with multiple versions and disconnect it from your network.

Questions about our business.

What are your rates?

Our standard rate is $88/per hour. Our Managed Service clients pay $77/hour. If you have a large complex system call for our competitive rates and solutions tailored to your needs.

Do you provide 24-hour service?

We do offer 24-hour emergency service. Plus, having the ability to access your network remotely, gives us the ability to usually respond within 15 minutes.

Where is your office?

We work exclusively on site or from our home offices. Our customers like to know their tech and the onsite service is the best way to get to know your business and train your employees to use your technology. Our remote management and control solutions enhance our effectiveness and eliminate travel time for quick fixes.

If we have an issue, do you provide same-day service?

Yes! We can access our client’s network remotely, allowing us to respond in 15 minutes and if you need us on-site we can usually be there the same day.

How many people on your team?

Currently there are nine technicians and two support personnel. We have a combined total of 120 years of IT experience.

If we hire you, will I have one main point of contact?

We strongly believe that giving you one main contact is what sets us apart. Your lead tech knows your business needs and goals. If you have an issue that requires communication back and forth, you won’t need to describe the issue time and time again with someone new.

What is an SLA?

An SLA is a Service Level Agreement. Some service providers require a term that binds you to their services whether or not you are getting what you need. We never require a term, you can switch providers at any time and this keeps us focused on taking care of our customers. Some SLA’s require a fixed monthly fee that is “Use it or loose it”. We offer a balanced billing option that is budget friendly. You get every hour you pay for.

Are you familiar with our software?

More than likely – yes. We have experience with hundreds of different software programs and are certified in many including Microsoft and Quickbooks.

Still have more questions? We would be happy to answer them.

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